When it comes to following up on debtors, it's crucial to have a clear overview of the debtor's complete history. Using Onlinebetalen.nl software, you can now gain instant insight into all the key data you need to make debtor follow-up as effective as possible. For example, with just a few mouse clicks, you can see which invoices have been paid and which are still outstanding, which payment requests and reminders have been sent, and what the debtor's status is in the workflow.
This software also allows you to view other important information, such as complaint handling, future messages, and outstanding tasks. This allows you to respond quickly to debtor questions or issues and ensure effective follow-up.
Another useful feature of Onlinebetalen.nl's software is that you can track payments live during a phone call. This allows you to immediately see if the debtor has made a payment and respond quickly. This can significantly speed up and improve debtor follow-up, giving your company faster access to your funds.
All in all, Onlinebetalen.nl's software offers many advantages for debtor tracking. It gives you direct access to all the important information you need and allows you to respond quickly and effectively to debtor questions and issues. This can lead to significant improvements in cash flow management and a reduction in outstanding balances.
Example of a workflow
Overview of features
Accounts receivable follow-up
All outstanding items in one reminder
Connect your own payment service provider and start receiving online payments immediately
Export betalingen
Export all payments made to an MT940 file and post them to the correct invoice in your ERP or accounting package, thus avoiding a lot of extra work when allocating payments.
Overview of payments still to be processed
Use a filter on your outstanding invoices to see which receipts have been made and which still need to be processed in the financial administration.
Mutation report
Get an overview per invoice of all items submitted to your ERP or accounting package for correct transaction processing and attachment to the journal entry, and keep the overview in the financial administration.
Personalized payment request
When sending an ad-hoc online payment request, you can send a personalized email explaining why you've sent the request, completely in line with the company's own look and feel.
Refunds
If you want to issue a refund, you can do so through the online payment customer portal. The service representative can then manage the refund themselves. You can set a maximum number of refunds per calendar.
Smart administrative processing
A contact record is created for every online payment, containing all relevant information. Important information such as the bank account number and account holder's name can be stored with the debtor to correctly record future payments (not necessarily online), and the customer information is automatically updated.