All communication central
and in control
At onlinebetalen.nl, we understand how important it is for businesses to maintain their cash flow, especially when invoices are up for debate. That's why we designed our dispute management system to respond quickly and effectively to any disputes, ensuring they're resolved quickly and not lost sight of.
Our approach begins by recording all responses we receive regarding an invoice, whether by phone, email, or WhatsApp. We then place the invoice in dispute, temporarily suspending any follow-up. In most cases, the customer will not pay until the issue is resolved. We automatically identify the associated email or WhatsApp message and notify the responsible person within your organization, so they can quickly resolve the dispute.
The person responsible can easily indicate via email whether the problem has been resolved and so that the invoice follow-up can be resumed.
We can also use various CRM integrations with systems such as Salesforce and Zendesk to ensure that disputes are resolved quickly and efficiently without having to process a report in a new system.
Onlinebetalen.nl is designed so that the responsible person can be regularly reminded of their outstanding unpaid task, so that the dispute does not remain open by chance.
By using our dispute management system, you can rest assured that nothing is left to chance when it comes to maintaining your cash flow. Any disputes can be resolved quickly, ensuring your invoices are paid. We offer a user-friendly interface that allows you to view and manage all dispute-related information.
At onlinebetalen.nl, we have the solutions to resolve disputed invoices and manage your payment transactions. Don't hesitate to contact us for more information or to see our system in action!
Example of a workflow
Overview of features
Dispute management
All communication shared through the API
Because we record all communication in a contact record at the invoice level, we can also share this with CRM software. So, if you use CRM software that allows you to display information from other data sources via an API, you can always retrieve the status in your debtor's invoice follow-up.
Dispute by email
When actions are initiated by a debtor, they can be distributed to a representative, who can then respond with interactive emails. Let your account managers resolve disputes and confirm via email whether the issues have been resolved.
Email link
Link the administration's email address to onlinebetalen.nl and automatically add all emails to the correct file.
Send automatic message and pause
If someone has responded by email to a payment request, the system can (partially) pause follow-up until the department responsible for responding to invoices has responded. The debtor will immediately receive a response confirming that their message has been processed.
Problem solved, resume follow-up!
Is the dispute resolved? Marking the action as completed will prompt you to automatically continue the follow-up.
File building
To maintain a complete record, it's crucial that we keep track of all transactions, including correspondence and documents sent regarding disputes. We do this by recording all contact moments in contact logs. This includes not only payments but also all other forms of communication. By maintaining these records, we have a complete picture of your interactions with customers and can be crucial in any potential debt collection process. Accurate and complete recording of all contact moments, including documents sent, is therefore essential to guaranteeing the quality of our services.